AI-powered Assistants
for Smarter Service & Knowledge Decisions
Leveraging large language models to create customized AI assistants for customer service and knowledge management across enterprises, government, and communities.
LumoServe
AI Customer Service Assistant
24/7 intelligent Q&A + form delivery
LINE / Teams / Web Embed
Customizable tone / FAQ import
SaaS / Private Deployment
Use Cases: Retail, government, community self-service customer service
LumoBrain
Semantic Knowledge Management Assistant
Document parsing + knowledge annotation
Question and answer search / semantic recommendation
Can be integrated with Notion / Google Drive / Enterprise DB
Private deployment / permission hierarchical query
Use Cases: Internal SOPs, Administrative FAQs, Contract Queries, Regulatory Compliance Support
LumoServe Architecture
LumoServe is an intelligent customer service system designed specifically for enterprises. By combining a large language model, FAQ knowledge base, form workflow and instant messaging platform, it helps enterprises build a 24-hour AI automatic response service process.
Dashboard
(Process setting /
statistical report)
Q&A engine（LLM）
GPT / Claude
Database（FAQ）
Multilingual Knowledge Files
Form Workflow Engine
Form construction / task dispatch
Front-end input integration layer
Web Chat / LINE Bot
External Service Connection API
ERP / CRM / Helpdesk
LINE / Slack / Teams
Integrated support for multiple communication platforms
Deployment
Private deployment
Deployed on the customer's internal host or private cloud,
Suitable for financial, government and other clients who value information security
Cloud Edition
Rapid deployment and pay-as-you-go, suitable for small and medium-sized enterprises or communities to quickly go online
Hybrid Mode
Some functions are deployed on the cloud (such as models) and some on the local side (such as data and forms).
Simplified data flow chart
User Questions
Semantic Understanding
Knowledge Base Search
(vector/keyword)
Answer Generation
Visualization Output
Why Choose
LumosInsight?
